Privacy Policy

How we use and protect your data

Privacy Policy for TILT Engineering and Design Limited

Last updated: 23 September 2024

TILT Engineering and Design Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and disclose your personal data through your use of our website.

Important Information and Who We Are

This privacy policy aims to give you information on how TILT Engineering and Design Limited collects and processes your personal data when you use our website, including any data you may provide through forms or by subscribing to our newsletters.

This website is not intended for children, and we do not knowingly collect data related to children.

Controller

TILT Engineering and Design Limited is the controller and responsible for your personal data (collectively referred to as "TILT", "we", "us", or "our" in this privacy policy).

If you have any questions about this privacy policy or any requests regarding your personal data, please contact us using the details provided in the Contact Details section.

The Types of Personal Data We Collect About You

Personal data refers to any information that can identify an individual. We may collect, store, and use the following categories of personal data:

  • Identity Data: First name, last name, title, date of birth and gender.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology used on your devices.

  • Profile Data: Orders, preferences, and survey responses.

  • Usage Data: Information on how you use our website, products, and services.

  • Marketing and Communications Data: Preferences for receiving marketing and communication preferences.

We may also collect and share aggregated data, such as statistical or demographic data, for analysis purposes. Aggregated data does not directly or indirectly identify you as an individual.

How Is Your Personal Data Collected?

We collect personal data through different methods, including:

  • Direct interactions: When you fill out forms, request services, subscribe to newsletters, or provide feedback.

  • Automated technologies: As you interact with our website, we automatically collect Technical Data via cookies and other tracking technologies. (Please refer to our Cookie Policy for more details.)

  • Third-party sources: We may receive personal data from third parties, including analytics providers, advertising networks, and publicly available sources such as Companies House and the Electoral Register.

How We Use Your Personal Data

We use your personal data only when legally permitted. The most common legal bases include:

  • Performance of a contract: Where we need to process your data to fulfill a contract with you.

  • Legitimate interests: Where necessary for our legitimate interests (e.g., improving our website, products, and services) and your rights do not override those interests.

  • Legal obligation: Where we are required to comply with a legal or regulatory obligation.

  • Consent: Where you have provided consent for specific purposes, such as receiving marketing communications.

Purposes for Which We Use Your Personal Data

We will use your personal data for the following purposes:

Disclosures of Your Personal Data

We may share your personal data with the following parties:

  • Internal Third Parties: Employees, contractors, or agents of TILT.

  • External Third Parties: Professional advisers, service providers, and subcontractors acting on our behalf.

  • Third parties in the event of a business transaction: If we merge, sell, or transfer parts of our business, your data may be transferred to the new entity.

All third parties are required to respect the security of your personal data and process it in accordance with the law.

International Transfers

We may transfer your personal data outside the UK. When doing so, we ensure that appropriate safeguards are in place, such as UK-approved standard contractual clauses, to protect your personal data.

Data Security

We have implemented security measures to prevent unauthorized access, alteration, disclosure, or accidental loss of your personal data. Access is limited to employees, agents, contractors, and other third parties who need the information for legitimate business purposes.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, regulatory, or reporting requirements. For example, we are required to retain basic customer information (including Contact and Identity Data) for six years after the customer relationship ends.

Your Legal Rights

You have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your personal data.

  • Object to the processing of your personal data for specific reasons.

  • Request restriction of processing.

  • Request transfer of your data.

  • Withdraw consent where consent is relied upon.

You can exercise any of these rights by contacting us using the Contact Details provided below.

No Fee Required

You do not have to pay a fee to access your personal data unless your request is unfounded, repetitive, or excessive.

Contact Details

For any questions or concerns regarding this privacy policy, or to exercise your rights, please contact us:

  • Email: info@tilt-ed.com

  • Postal Address: TILT Engineering and Design Limited, 1 Port Way, Port Solent, Portsmouth, PO6 4TY

Complaints

If you are unsatisfied with our handling of your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority. However, we appreciate the opportunity to address your concerns directly first, so please contact us in the first instance.

Changes to This Policy

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and up to date. Please notify us of any changes to your personal data during your relationship with us.

Third-Party Links

This website may include links to third-party websites or services. Clicking on these links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

This privacy policy was last updated on 23 September 2024.